Shipping & Delivery
For places of shipment, please refer to the list of countries from FedEx / DHL.
Please note that GENSTHUB does not ship to PO BOXES.
We will use reasonable efforts to ensure a minimum lead time for delivery from the date of your order.
Shipping outside GCC countries will be treated separately and requires proper identification documents. As For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
*Fridays and UAE Federal holidays will not be considered as a regular business days with respect to estimated delivery lead time.
When estimating package delivery time, please allow time for credit approval, address verification and order processing.
Once the order is processed and ready for shipment, we will send you an advance shipment notification by email.
The minimum shipment processing time is 1 days upon confirmation of the order.
When ordering on the Website, you will receive an email notification with the tracking information related to the delivery of goods.
Each delivery package will contain, in addition to your purchased GENSTHUB product:
- All related accessories, if any, as applicable, and the Warranty Card and/or Certificate of Authenticity, as applicable.
- The packing slip with a price.
GENSTHUB ensures each purchase during the time it is in transit until it is delivered to you.
We require a signature by the recipient which confirms your acceptance of each GENSTHUB product delivered, at which point responsibility for your purchased goods passes to you.
You can always contact us with any questions at [email protected].